¡¡¡¡Providing satisfactory service to customer has been one
of the primary targets of Huaye Group since its foundation.
It also ensures our competitiveness in steel field. We are
motivating ourselves to provide comprehensive service to
customers.
The whole customer service process covers guidelines prior
to sale, risk control during sale and after sale tracking
.Our customer service boast the following features:
¢±Quality control: quality
control engineer is specially arranged to inspect the dimension,
tolerance, specification and designation of products. This
could ensure the quality of product.
¢²Guidelines prior to sale:material
engineer will help customer to select the ideal products
and coordinate with the seller in negotiation.
¢³Help customer to select material:Our
engineer will help customer to select better material with
their proficiency on products ,in this way our service has
become one stop service style.
¢´Quality control on processing:Engineer
will conduct 100% inspection during the process of opening
coil and cutting so as to fully meet the requirement of
customer.
¢µTechnique consultation service:Our
engineer will provide immediate technical assistance to
you within 24 hours as long as you have any puzzles of our
products.
¢¶Prompt response:Our engineer
will provide prompt service to you within 24 hours once
quality disputes raised.
¢·Tracking:As for the fresh
partner, we will track the whole service process and pay
visit to customers upon their schedule.
¢¸Technical Training:Engineer
will provide technical training to sellers and customers
upon their requirement periodically on steel and service
skills.
Customer Service Depart
1st.June,2006
Contact Us | Copyrights(C)2006 Shanghai Huaye Iron
& Steel Group Co., Ltd. All Rights Reserved.
